top of page

Returns & Exchanges

Shipping Policy

All prints are handled with the utmost care, packaged beautifully in paper or plastic sleeve along with their certificate.

Smaller prints are mailed in a sturdy flat envelope while larger prints are mailed in a thick tube.

UK Shipments

  • Shipped via Royal Mail 1st Class or Priority Mail (usually arrives within 1-3 days after mailing).

International Shipments​

  • I usually use UPS or DHL for International packages. Border fees, duties, and handling fees may be charged by other countries. Tracking is also quite unreliable with international shipments, but rarely do we have a problem. 

Return & Exchange Policy

We want you to be completely satisfied with your purchase from us. If you are not completely satisfied, you can return the product(s) to us within 7 days of receipt of the product(s) to receive a refund or exchange. You may cancel your order via email within the first 24 hours for free. After 24 hours a 20% inventory fee will be applied. Returns and exchanges are handled on a case by case basis. You must email us as soon as possible after receipt of your item, if there is a problem (info@habibartlondon.com).

 

Please open and check your prints immediately upon receiving them. If you do not reach out within 7 days, we will be unable to make a return, so please be prompt!

 

If you wish to return or exchange a print, an inventory fee of 20% of the cost will be applied. I'm more than happy to exchange a print for you, though the inventory fee for the original print will still be applied, as we print to order.

 

We ask that you return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you do not have the original packaging, please go to to the post office and purchase a sturdy tube, as well as postage. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging, so please make sure you package your print with care!

 

If you have any further queries related to our return and exchange policy, please contact us at info@habibartlondon.com

bottom of page